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Talk to Katline
Sizing, an order, a return, or a question before you buy — whichever it is, there is a person at the other end.
Get in touch
Four ways to reach us
Send us a message
Tell us what you need and we will come back to you within one working day. If it is about an existing order, adding the order number gets you an answer faster.
How long does delivery take?
How long does delivery take?
Orders are dispatched from Surat within 24–48 hours and reach most Indian pin codes in 3–7 business days. We email your tracking details as soon as it ships.
What is your return policy?
What is your return policy?
You can return an item within 7 days of delivery as long as it is unworn, unwashed and has its tags on. Start the return by emailing us with your order number.
How do I pick the right size?
How do I pick the right size?
Every product page carries the measurements for that specific style, and the full size guide is on our size chart page. Measure a garment you already own and match it against the chart rather than going by your usual label size.
Which payment methods do you accept?
Which payment methods do you accept?
UPI, debit and credit cards, netbanking and wallets, all handled through Shopify's secure checkout. We never see or store your card details.
Can I change or cancel my order?
Can I change or cancel my order?
If it has not shipped yet, yes. Message us on WhatsApp with your order number as soon as you can and we will sort it out.