Customer Help
Answers to the questions we get asked most. If yours is not here, message us.
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Frequently asked questions
Answers to what we get asked most. If yours is not here, message us.
How long does delivery take?
How long does delivery take?
Orders are dispatched from Surat within 24–48 hours. Delivery takes 3–7 business days across India, depending on your pin code.
How do I track my order?
How do I track my order?
We email your tracking details as soon as your order is dispatched. You can also see every order under your account.
Can I change or cancel my order?
Can I change or cancel my order?
Yes, as long as it has not been dispatched. Message us on WhatsApp at +91 99252 24243 with your order number as soon as you can.
What is your return policy?
What is your return policy?
Return within 7 days of delivery, provided the item is unworn, unwashed and still has its tags attached.
How do I start a return?
How do I start a return?
Email info.katline@gmail.com with your order number and what you would like to return, and we will guide you through it.
Can I exchange for a different size?
Can I exchange for a different size?
Yes, subject to that size being in stock. Tell us the size you need when you start the return.
How do I pick the right size?
How do I pick the right size?
Every product page carries the measurements for that specific style, and the full chart is on our size guide. Measure a garment you already own and match it to the chart rather than going by your usual label size.
How do I care for my Katline pieces?
How do I care for my Katline pieces?
Care instructions are on each product page under Material and care. Most pieces are machine washable cold, and we recommend drying in shade to keep the colour.
Which payment methods do you accept?
Which payment methods do you accept?
UPI, debit and credit cards, netbanking and wallets, all handled through Shopify’s secure checkout. We never see or store your card details.
Is it safe to pay on this site?
Is it safe to pay on this site?
Yes. Payments run through Shopify’s PCI-compliant checkout and the whole site is served over HTTPS.